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Privacy Policy

At Barcelona Cruise Terminal we work to offer you the best possible experience through our products and services. In some cases, it is necessary to gather information to achieve this. We care about your privacy and believe that we should be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, "RGPD") on the protection of individuals with regard to the processing of personal data and the free movement of such data, and the Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), Barcelona Cruise Terminal S. L.U. informs the user that, as the person responsible for the processing, it will incorporate the personal data provided by the users in an automated file.

Our commitment begins by explaining the following:

  • Your data is collected so that the user experience is improved, according to your interests and needs.
  • We are transparent about the data we obtain about you and the reason why we do it.
  • Our intention is to provide you with the best possible experience. Therefore, when we use your personal information, we will always do so in compliance with the law, and when necessary, we will ask for your consent.
  • We understand that your information belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.
  • Our priority is to ensure your security and to treat your data in accordance with European regulations.

If you would like more information on how your data is processed, please refer to the various sections of the privacy policy below:

Who is the controller for the processing of your personal data?

The personal data that you have provided us with in this and other communications maintained with you will be included in the Registries of Processing Activities of Barcelona Cruise Terminal S.L.U. with postal address at Terminal D - Vial Moll d'Adossat 122 - Port de Barcelona 'Barcelona 08039 Spain, email:

Barcelona Cruise Terminal has designated a Data Protection Delegate or an internal contact person within its organization. If you wish to make an enquiry regarding the processing of your personal data, you can contact them by e-mail: 

What personal data do we collect?

The personal data that the user may provide:

  • Name, address.
  • Telephone number and email address.
  • Location.
  • Vehicle plate number and model.
  • IP address, date, and time in which you access to our services, browser and data about the operating system of your device.
  • Any other information or data that you decide to share with us.

Most of the personal information we process is provided to us directly by you. In some cases, it is obligatory to fill in a form to access certain services. Not providing the personal data requested or not accepting this data protection policy means the impossibility of navigating the website.

Why do we process your data?

At Barcelona Cruise Terminal, we will process the information provided by the interested parties with the following purposes:

  • Informative web page
  • Manage the sending of the information that we request.
  • In some cases, it will be necessary to provide information to the Authorities or third companies for auditing purposes, as well as to handle invoice, contract and document personnel in order to respond to customer or Public Administration complaints.

We inform you that the personal data obtained as a result of your registration as a user will form part of the Registry of Traction Activities and Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

What is the lawful basis for the processing of your data?

The processing of your data can be based on the following legal bases:

  • Consent of the interest for the contact forms, the information requests or registration to e-newsletters.
  • Legitimate interest in the processing of our customers' data in direct marketing actions and express consent of the data subjects for all the relation to the automatic values and the profiling.
  • Compliance of legal obligations for the prevention of fraud, communication with public authorities and third-party claims
How long do we keep your personal data for?

The processing of the data for the purposes described will be maintained for the time necessary to meet the purpose of their collection, as well as for compliance with legal obligations arising from the processing of data. Without prejudice to the fact that conservation is necessary for the formulation, exercise or defense of potential claims and/or whenever permitted by applicable legislation.

Barcelona Cruise Terminal S.L.U. undertakes to cease the processing of personal data at the end of the storage period and to block them in our databases.

To which recipients is your data communicated?

At some cases, only when was necessary, Barcelona Cruise Terminal will provide data of the users at third. Nevertheless, never they will sell the data at third. The suppliers of external kicks (for example, suppliers of payment or companies of division with those that Barcelona Cruise Terminal work can utilize the data to provide the corresponding kicks, sense damage thereof, will not utilize the information for own purposes or for cession at third.

Barcelona Cruise Terminal procuration guarantee the security of the personal data when route out of the company and assures that the third suppliers of the kick respect the confidentiality and have the suitable sizes to protect the personal data. These third have the debenture to guarantee that the information treats conformal with the rule of privacy of data.

At some cases, the law can demand that they reveal personal data at public organisms or other parts, only will reveal the rigidly necessary for the fulfillment of these legal debentures.

The personal data obtained also will be able to be shared with other companies of the group.

Where they store your data?

With general nature, the data is stored in the EU. To transfer of data to a third country that do not belong in the EU, we will assure us that they offer a level of sufficient protection. 

What rights do you have and how can you exercise them?

Under data protection law, you have rights we need to make you aware of. You may address your communications and exercise your rights by written communication to the following email:

Under the provisions of data protection regulations, you can apply:

Right of access: You can ask for information of those personal data that we have about you. You have the right to ask us for copies of your personal information.

Right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. You can communicate any change in your personal data.

Right to erasure: You can request the deletion after blocking personal data.

Right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

Right to object to processing: You can withdraw your consent to the processing of your data, opposing further processing.

Right to portability: In some cases, you can request a copy of the personal data in a structured format, commonly used and machine-readable for transmission to another data controller.

The right not to be the subject of individualized decisions: You may request that decisions not be taken which are based solely on automated processing, including profiling, which produces legal effects or significantly affects the data subject.

In some cases, the request may be refused if you request that data necessary for the fulfilment of legal obligations be deleted. Also, if you have a complaint about the processing of data you can submit a complaint to the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

Barcelona Cruise Terminal S.L.U.., is not liable for the accuracy of the data provided by their users. It is user’s liability to guarantee, in any case, the accuracy and authenticity of the personal data provided. The user agrees to provide complete and correct information. Barcelona Cruise Terminal S.L.U. is exonerated from any liability in this respect and therefore does not assume any responsibility about hypothetical damages that may arise from the use of said information.

Barcelona Cruise Terminal S.L.U. is only responsible for the veracity of its own elaboration information. Barcelona Cruise Terminal S.L.U. reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or deny access to said information. Barcelona Cruise Terminal S.L.U. is exonerated from any responsibility for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by Barcelona Cruise Terminal S.L.U., provided that this comes from sources outside or publics the company.

What security measures do we apply to protect your personal data?

Barcelona Cruise Terminal has adopted the security levels of personal data protection required by law, and seeks to install those other means and additional technical measures within its scope to prevent the loss, misuse, alteration, unauthorized access of personal data provided in Barcelona Cruise Terminal.

Barcelona Cruise Terminal is not responsible for any hypothetical damage or injury that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of this electronic system, motivated by causes beyond the control of Barcelona Cruise *Terminal; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate intromissions beyond the control of Barcelona Cruise *Terminal. However, the user must be aware that Internet security measures are not impregnable.

Links to other websites

On the website there may be links to other websites. When you click on one of these links and access an external website, your visit will be subject to the privacy policy of that website, and Barcelona Cruise Terminal is not responsible for its privacy policy.

How do we use cookies?

The Barcelona Cruise Terminal website uses cookies, to optimize and personalize your navigation on the website. Cookies are physical files of information that are housed in the user's terminal, the information collected through cookies serves to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies may be shared with the creators of these, but in no case will the information obtained by them be associated with personal data or data that can identify the user.

Updates to this Notice

Barcelona Cruise Terminal S.L.U. keep its privacy notice under regular review to make sure it is up to date and accurate. We recommend that you review the privacy policy from time to time.